• Promoted from Software Engineer to Senior Software Engineer within two years.
• Took ownership of complex engineering workflows and large-scale web applications.

• Founded and scaled a technology services firm specializing in scalable web architectures and custom enterprise applications.

• AVP, Customer Services Jan 2023 – Aug 2024
• Senior Director, Customer Services Mar 2021 – Dec 2022
• Director of Customer Service Nov 2018 – Feb 2021
• Director of Product Operations Sep 2017 – Oct 2018

• Led 20+ enterprise platform implementations for Fortune 500 Retail and Media brands, delivering SSO, OAuth2 and OIDC.
• Moved Customer Success operations to Agile delivery frameworks, improving response efficiency.
• Established core CIAM product operations, automating SDK releases and QA testing.

• Architected an end-to-end Loan Verification Platform serving 120+ NBFC clients and processing 25,000+ verification cases a month.
• Integrated KYC, OCR and banking compliance into the platform.

System design, security hardening and multi-tenant SaaS.

Building products (Labs) as the primary focus, with quiet room for consulting.